Net Telco

0800 998 9080

Technology House, Rhewl, Ruthin, Denbighshire, LL15 1TN

Support: 0845 875 8750           Sales: 0800 998 9080 or 033 022 022 22

Get a FREE UK Geographic Phone Number with an area code of your choice.

£0.00Your basket is empty

You currently have no products in your shopping basket.

Support Centre:

Help using your account control panel

FAQ's

User Guide

IVR Administration


FAQ's

How do I forward my number to a 3rd party SIP provider?

How do I forward my number to voipcheap.co.uk?

How do I setup call announcements (call whisper)?

How can I use my Net-Telco number as my outbound CLI from my UK land line?

How can I use my Net-Telco number as my outbound CLI from my mobile?


How do I forward my number to a 3rd party SIP provider?

From the My Account page after logging in select Connect To from the My Numbers drop down. Edit the number you want to forward to the SIP provider by clicking the number or the reference then set up the number as follows:

  1. Set the Action to SIP URI
  2. Set the Number / Sip Server to the URI of your 3rd party SIP account e.g. 12345@mysipprovider.com. N.B. don't include the sip: prefix.
  3. Click Update to apply the changes.
  4. Call your number to test
If you have any issues check with your provider that they allow calls over SIP from 3rd parties.

Top

How do I forward my number to voipcheap.co.uk?

If you have a VoIP in number or CLI such as +445601231231 you can forward calls to +445601231231@sip.voipcheap.co.uk. Alternatively try username@voipcheapuk.com as specified in voipcheap's DDI FAQ.  For example:

  1. Set the Action to SIP URI
  2. Set the Number / Sip Server to +445601231231@sip.voipcheap.co.uk or username@voipcheapuk.com. N.B. don't include the sip: prefix.
  3. Click Update to apply the changes.
  4. Call your number to test
Top

How do I setup call announcements (call whisper)

Call announcements also know as call whisper allow you to set announcements that either the caller or the called party (person answering the call) will hear. These are set independently so the caller can hear a different announcement to the called party.

Watch our video tutorial

Top

How can I use my Net-Telco number as my outbound CLI from my UK land line?

From the My Account page after logging in select Connect From from the My Numbers drop down.

  1. Add the number of the land line you will be calling from.
  2. Select the Net-Telco number to use as your outgoing CLI.
  3. Click continue to save the changes.
  4. To make calls using your Net-Telco number as the outgoing CLI, prefix the number you are calling with 18844. For example to call Net-Telco you would dial 1884408458758750.

You must have call credit in your  account to make calls.
Calls will be charged for at our standard rates plus 0.5p per minute.
(N.B. this feature is not available with free numbers)

Top

How can I use my Net-Telco number as my outbound CLI from my mobile?

From the My Account page after logging in select Connect From from the My Numbers drop down.

  1. Add the number of the mobile you will be calling from.
  2. Select the Net-Telco number to use as your outgoing CLI.
  3. Click continue to save the changes.
  4. To make calls using your Net-Telco number as the outgoing CLI, call our gateway number 03302201100. You will be prompted for the number you want to call.

You must have call credit in your  account to make calls.
Calls will be charged for at our standard rates.
Your mobile provider may charge you for calling our gateway number. If you have bundled minutes, calls to our gateway will be included in the bundled minutes.
(N.B. this feature is not available with free numbers)

Top

User Guide

Accessing the control panel

Topping Up
Applying for a credit account

My Numbers

Account

Billing

Call Recording


Accessing the control panel

Logging in

To log into your control panel your need the email address you signed up with and your password.  You can login either at the top right of the website by entering your email, password and clicking the LOGIN link or you can login from the My Account page here.

Once Logged in the My Account page should look similer to the following.

my account

Forgotten Password

If you can not remember your password go to the My Account page and click the Lost or Forgotten your password? link. Submit the required details and you will be emailed a password reminder.

Forgotten email address

If you have forgotten your email address contact customer.services@net-telco.net and provide the contact details you signed up, your account password and new email address so we can verify your account before changing the email address.  

Top


Topping Up

To top up your account first login and click the Topup link in the top up information box. Shown below.

my account

Applying for a credit account

Top up users can apply for a credit account from the Top up page.  Go to top up your account as normal (see above for help) and an information box will be displayed with a link to the credit application form.  Fill in the form as appropriate and click submit.

Benefits of a credit account: You can buy telephone numbers and services on-line without requiring a credit card.  You no longer need to remember to top up your account when it gets low.  The amount owed will be collected automatically by direct debit within 30 days after the end of the month being charged.  You will receive an electronic invoice each month for the amount outstanding. 

Top


My Numbers

Connect To

The Connect To page shows a list of your Net-Telco numbers and their current set up.  The following is a list of the field meanings.

To set up (edit) your number you can click on either the reference or number field to bring up a page like the following:

setup number

The fields on this page are for the following :

Connect From

The Connect From page shows numbers that have been registered to make out going calls through Net-Telco.  These include system numbers such as Solo account and VoIP Trunk numbers as well as any phone numbers you may have registered with your account such as your mobile and landline numbers.

Why would I register my landline and mobile?

Registering your landline and mobile numbers allows you to use them to make calls through Net-Telco and take advantage of low call costs and other services such as changing the outgoing CLI. Please see our international call gateway and IDA pages for more information.  There is no limit on the amount of numbers you can register.

The list of registered numbers shows the following field:

Announcements

The Announcments page shows any announcements you have recorded for use with your telephone numbers. Please see the section on Connect To above for details on assigning them to a number or watch the video tutorial.

The page shows instruction for recording announcements as well as a list of any that have been recorded. When you record an announcement it is given the time and date as the name. You can rename it to something more meaningful. The page also allows you to listen to the announcements through your computer and delete any unwanted announcements.

Virtual Phone Card

The Virtual Phone Card page alows you to set 2 PIN numbers for use with our Virtual Calling Card service. This service allows you to make calls through Net-Telco to UK and international destinations from virtually any phone in the world. Just dial our International Gateway Dial through number and you will be asked for your calling card number and your PIN, enter PIN A for the calling card number and PIN B for the PIN.  Once verified you will be asked for the number to call. See our Calling Card page details including the number to dial.

When entering your PIN numbers on this page please make sure they are entirely numeric and at leats 6 digits long.

Top


Account

Account Details

This page lets you edit your contact information and also opt in or out of receiving news emails from Net-Telco detailing new features, offers or promotions. We do not share your information with anyone else.  All fields marked with a red asterisk must be filled in.

This page also contains links for resetting your password and email address.

VoIP Account

The VoIP Account page shows the connection details for your Solo SIP account if you have created one. A Solo SIP account allows you to make and receive calls using a suitable SIP phone or ATA. There are no call charges if you forward incoming calls on your Net-Telco number to your Solo account. You must first buy a Net-Telco number in order to qualify for a free Solo account.

The details shown are the details you need to configure your SIP device to connect to Net-Telco to make and receive calls. You can also set the CLI to use on outgoing calls and delete the account if no longer used.

Please see the Phone Set Up Guide in the Support section of the website for details on how to configure your phone and also for trouble shooting.

eFax / eSMS

Email to Fax allows you to send faxes from your email account without the need for a fax machine. You can send text in the email and add PDF attachments which is useful if you need to scan in a signed document.

Faxes sent in this way are charged at the same rate as phone calls.

To send a Fax first you must have Email to Fax enabled in your account. You can then send a fax from the same email address you use to log into your Net-Telco account with. Set the recipient to be:

Email to SMS allows you to send SMS messages from your email account to mobile phones and landlines. Messages too long for a standard SMS are split up and sent as individual messages.

SMS messages are charged at 10p each.

To send a SMS first you must have Email to SMS enabled in your account. You can then send a fax from the same email address you use to log into your Net-Telco account with. Set the recipient to be:

Daily Credit Limit

This menu option is only available on credit accounts. It allows you to set a limit on the amount of call credit you can use in 1 day.

It purpose is to limit your exposure in the event of unauthorized calls through your account that may arise if your systems are compromised and prevents you from receiving a large call bill.

You can set the value anywhere between the 2 limits shown.  The limits are based on your monthly credit limit.

Please note this limit can be breached if multiple concurrent calls are in progress at the time the limit is reached.

My Customers

The My Customers page is only available if you are an affiliate or reseller. The page shows a list of customers that have created Net-Telco accounts through your referrer URL. The number of numbers they have bought and combined value of those numbers is displayed.

Top


Billing

View Bills

This page shows a list of your monthly bills with a link through to each months itemized bill and a link to export the bill in ms-excel csv format which can be viewd in Microsoft Excel, Open Office and others.  The first item in the list shows the calls billed so far in the current month.

The itemized bill shows the following details:

Previous Orders

This page shows all orders made through Net-Telco including number purchases, upgrades, renewals and top ups. The following fields are shown:

Clicking through to the full order details shows the full order including any Net-Telco numbers involved and the billing address.

Top


Call Recording

This page allows you to enable call recording and view your recordings.  It looks similer to the following:

recorded calls

To enable call recording click the link at the top.  This will then change to allow you to disable call recording.

The month calendar allows you to select a day to view recordings. The present day is selected by default.  Only days that have recordings are links days without recordings can not be clicked on. 

The Telephone number search allows you to search for all recordings made to or from a particular number.  You can enter just part of a number to search too.

The list of recordings shows the following information:

Top