We are starting to receive a number of complaints regarding Nuisance and fraudulent phone calls coming from numbers allocated to Net-Work Internet Ltd (Net-Telco.net).
We are a Telephone Communications Provide regulated by Ofcom and as such have over 1,000,000 numbers allocated to us.
When you receive a nuisance call from a number allocated to us, these calls are not actually coming from us.
These calls are usually being made by unscrupulous businesses that spoof the CLI (Caller Line Identity). This means that the number you see as the calling number, or the number read back to you when you call 1471 is forged. They do this so you cannot trace where the call is coming from. They tend not to use “Number Withheld” as the find that these calls are blocked or not answered.
You can confirm if a number has been spoofed by calling the number that called you back. If you hear a message saying the number is not in service, or you get an unobtainable tone this means the calls made to you were using a forged CLI.
If the call is answered, you should take the case up with the person answering the phone. If you get no joy from them please contact us at support@net-work.net with date and time of the call you made. Please also provide the number you called from and to. We will then look into this for you.
We are often asked why we cannot stop these calls. These calls do not originate from our network, most of these calls originate from call centres in India. As the calls do not touch our network we cannot stop them. It might be worth you contacting the communication provider providing you with your line as they may be able to block the number on their network.
Many complainants tell us that they are registered with the Telephone Preference Service. Unfortunately, the people making these calls are usually based abroad and have no respect for UK law.
You might consider reporting the incident to The Information Commissioner’s Office
https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/
If the incident is a serious one and you have been a victim of fraud please report the incident to:
https://www.actionfraud.police.uk/report-a-fraud-including-online-crime-questions
It looks like BT have fixed their Network issue, we await their report.
We again apologise for the inconvenience this has caused.
The current BT Outage is affecting all UK Incoming calls.
BT are working on fixing this problem.
We apologise for the inconvenience caused.
please send following information to support@net-telco.net with the subject line
Net-Telco: Number Import Request:
Email address used to log into Net-Telco:
Numbers to be imported (No spaces within phone numbers):
Current Communication Provider Name:
Account Number with Current Provider:
Name current provider knows you as:
Address Number registered at:
Post Code Number Registered at:
It has only just come to our attention that the email2fax service has become very unreliable. This seems to have started 3 months ago, although it is difficult to pinpoint the exact date the problem started due to low usage of this feature.
I have just reviewed the logs relating to this which show the problem being outside our network and therefore outside our control.
The service has only been used/attempted to be used, a hand full of times in the last 6 months. The investment needed to try and fix the service can not be justified based on current usage and projected future usage.
We have therefore reluctantly taken the decision to close the email2fax service with immediate effect.
We apologise for any inconvenience caused.
We will continue to provide our popular fax2email service which is working well.
Ofcom have introduced changes to the way UK 08 and 09 numbers are charged which come into effect on 1st July 2015
080 Numbers
From 1st July 2015 all calls to 080 numbers made from anywhere in the UK will be free. This includes calls made to 080 numbers from mobiles.
If you have any 0800 numbers from Net-Telco, or have ported any 080 numbers to Net-Telco the amount you will be charged for calls made to these numbers will change.
If a call originated from a UK land line or International network you will continue to be charged at £0.0125 (1.25p) per minute plus the cost of call forwarding.
If a call originates from a UK mobile network you will be charged at £0.0425 (4.25p) per minute plus the cost of call forwarding.
Other 08 and 09 Numbers
If you have an 08 or 09 number (with the exception of 080 freephone numbers) from the 1st July 2015 you will be obliged to advertise what the service charge is for that number and the fact there is an additional access charge that will be charged by the customers telephone provider. You will need to do this wherever you advertise or publish these numbers.
The service provider originating the call will also be obliged to advertise their access charge to their customers.
More details are available from http://www.ukcalling.info/
We have set the Service Charge for the Net-Telco number ranges to reflect as close as possible the prices previously charged.
| Number Range | Cost per Minute |
Minimum Call Charge |
| 0844 466 XXXX | £0.01 | |
| 0843 467 XXXX | £0.02 | |
| 0844 360 XXXX | £0.03 | |
| 0844 366 XXXX | £0.04 | |
| 0844 695 XXXX | £0.05 | |
| 0843 444 XXXX | £0.05 | £0.05 |
| 0843 443 XXXX | £0.06 | |
| 0845 875 XXXX | £0.07 | |
| 0872 085 XXXX | £0.10 | |
| 0872 234 XXXX | £0.10 | £0.10 |
| 0872 233 XXXX | £0.13 | |
| 0903 355 XXXX | £1.00 | |
| 0903 022 XXXX | £1.20 | |
| 0903 020 XXXX | £1.50 | |
| 0903 299 XXXX | £1.50 |
This morning we experienced communication problems between ourselves and BT. This effected incoming calls from the BT Openreach network.
The problem was caused by routing going through the Level 3 Network (One of the biggest networks in the world).
Here is a plain English explanation as to what happened at Level 3 this morning.
We always evaluate incidents like this and where possible improve our systems to stop the same problem accruing in the future.
As the problem was outside our control it is impossible to guarantee it could not happen again, however we have determined that the risk of it happening again can be reduced by adding additional routing to and from our network. This work will be undertaken over the next 3 weeks.
We apologise for any inconvenience caused.
We are currently revamping the Net-Telco web site. The site will be more mobile friendly and have a cleaner look.
The Number management portal is being split off from the main web site.